Marius said: “Customer retention statistics aside, this is further made evident by the proof of concept trials that Redstor have assisted us in running for clients that would like to test the platform before committing to it.
“After seeing it in action, selecting Redstor as their data management solution of choice and leveraging SEACOM as their service provider is often a no-brainer.
“Customers love the ease of use, with a single pane to manage all backups and archives across their entire data landscape. This allows them to identify any critical data that could have slipped through the cracks.
“They also like that the restore platform supports reporting that can be scheduled and distributed, while admin-role based access can be granted to simplify training and mitigate risk.”
Marius added that Redstor’s pre-sales support to qualify and onboard new customers was invaluable in the early days of the partnership with SEACOM. He said: “Initially, as we lacked the necessary capabilities within our own teams, the success in what we were able to deliver to our customers largely hinged on this support. “We have also found that Redstor’s pre-sales support lends itself well to the development of knowledge in terms of our own resources.” SEACOM have also benefitted with assistance in attracting new business. Marius revealed: “Being experts in the industry, Redstor brings decades of experience to assist our marketing team in appropriately positioning the solution, and provide content that speaks well into the narratives we present in terms of the various initiatives that we run.”
With its multi-tenanted capabilities, SaaS delivery model and positioning, Redstor is incredibly simple to deploy and manage as a solution for SEACOM’s customers.
Marius particularly values being able to configure and manage all customers’ data on a single, cloud-based platform along with the ability to deliver backup and recovery, DR and archiving solutions rapidly - without the need to dispatch technical personnel to site. He said: “Redstor’s management tools, coupled with its multi-tenant capabilities, make it considerably easier to manage our customers’ data. “By logging into the control centre, we are able to manage all of our customers without difficulty from a single pane of glass. This capability is also extended onto our customers, who are able to obtain a quick view of their data landscape and manage certain aspects of it with the same level of ease.” The capability to manage data remotely from anywhere on any device is also a major attraction for SEACOM and their customers.
Marius said: “As a cloud-first platform, Redstor allows our technical resources to deploy data management solutions and assist customers at any time regardless of their geographical location.
“Likewise, when our customers need to perform their own data management tasks, they can do so from wherever they may be. “For instance, a customer can restore an endpoint, without having to be near the backup source or the endpoint itself. This can literally be done securely from anywhere in the world, as long as the pertinent devices have the necessary connectivity. “The customer is the custodian of their own backup. As well as deciding on data file backup selections or full system recovery, they set scheduled backups and are in full control when they need to recover anything. “The ease of use of Redstor’s management console has meant that our technical staff can now focus more on being an advisor and keeping the client up to date with newly released features as well as future functionality on the roadmap.”
